SHIPPING AND RETURNS

Shipping

 

1. Shipping times and costs

 

Express shipping (DHL courier)

 

Estimated delivery time:

 

  • Italia: express shipping with delivery in 1-2 working days, €10.
  • Unione Europea: express shipping with delivery in 1-2 working days €15
  • United Kingdom: express shipping with delivery in 1-2 working days €20
  • United States: express shipping with delivery in 2-6 working days €25
  • Canada: express shipping with delivery in 2-7 working days €40
  • Japan: express shipping with delivery in 3-5 working days €40
  • South Korea: express shipping with delivery in 2-3 working days €40
  • Other: contact info@sasuphi.com

 

 

You will receive a tracking number as soon as your parcel has shipped.

Deliveries will be completed during business hours from Monday to Friday, excluding holidays.

If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times.

All orders are processed automatically and associated to the selected shipping method.

If you would like to receive more information regarding your shipment, you can contact us +39 345 1528642, or via e-mail info@sasuphi.com by completing the contact form.

We are available from 8.00 am to 5.00 pm (GMT), from Monday to Friday, excluding bank holidays.

It is not possible to place orders with a shipping country that is different from the country you have chosen for navigating the website.

Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes, except for United Kingdom, United States, Canada, Japan, Malaysia, Vietnam, Thailand, Singapore and UAE for which shipping is DDP (delivered duty paid).

 

2. Where we ship to

 

SA SU PHI ships to 37 countries.

You can choose your shipping country by clicking on the top right-hand corner of the website.

The order must be placed on the website of the country you wish to ship to.

If you select another shipping country your shopping bag may be modified or emptied.

  

3. Shipping to multiple addresses

 

It is not currently possible to deliver an order to more than one address.

If you wish to ship to two or more different addresses, please place a separate order for each destination.

 

4. Shipping to P.O. boxes or general delivery

 

We are currently unable to ship orders to general delivery and P.O. boxes. 

Orders placed for these types of address will be cancelled automatically.

 

5. Signature on delivery

 

For security reasons, all purchases made on jilsander.com will require the customer, or a delegate over the age of 18, to sign for delivery. 

If delivery is unsuccessful on the first attempt, the courier will attempt to deliver the parcel another two times.

If all three attempts fail, the parcel will be shipped back to our warehouse.

The courier will ask the person who collects the parcel to present a valid identity document.

 

6. How to track your shipment

 

You can track shipment of your order via the tracking number provided in the shipping confirmation e-mail.

If you are a registered user, you can check the status of your order and the tracking number under order status in your account.

 

 

Returns and exchanges

 

You can request a return or exchange for one or more products by contacting our Customer Service within 14 days of the date you received your parcel.

Make sure that the items are in the same condition in which you have received them with the identification tag and seal intact.

 

7. Returns and exchanges

 

You can return, exchange, or request a refund for any item ordered on sasuphi.com within 14 days of the delivery date.

Items must be returned in their original condition and in their original packaging.

To request a return or an exchange, please follow the instructions below:

1. Make sure the products are in the same condition as you received them, with all the tags and security seals untouched.
Boxes, dust bags and other packaging must be returned with the items.
It's not possible to return or exchange customized items and publications. This does not affect the customer’s rights according to the law.

2. To return and refund your items, please contact our Customer Service.

3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it's properly sealed.
Attach the pre-printed and pre-paid return label that was inside your original package to the box. If you have lost your return label, you can download it from the link that you will find in your return confirmation e-mail.


4. Your refund will be issued as soon as the return has been received and has checked in our warehouse.


SA SU PHI Srl reserves the right not to accept returns that have not been communicated or shipped within the returns time limit or, if they are not in the same condition in which they were delivered to you (see point 1.). 
 

8. Returns and exchanges acceptance

Once we have received your return and checked that all the requirements have been met, you will receive a confirmation email.